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6 Qualities of a Great Litigation Support Leader

6 Qualities of a Great Litigation Support Leader

It is easy to fall into a pattern when it comes to your leadership approach. Whether you are establishing a new department from the ground-up , seeking to improve efficiencies within your existing group, or foresee a  role in management  on your career horizon, consider these  6 Qualities of a Great Leader, and ask yourself if you exemplify the qualities of a great Litigation Support Director.

1.      Roll up your sleeves. Don't be afraid or too proud to get in the trenches with your people. If those on the front lines perceive that they are being asked to perform tasks the leaders themselves wouldn't, resentment will build quickly. Troubleshooting a load file or running a production every once in a while will help keep your skills fresh and relevant. If you have recently purchased a new technology platform, be as hands-on as possible in the implementation, configuration and deployment as so to gain the technical experience (don't just delegate the installation to your IT dept or vendor).

2.      First in, last out. With all new challenges, demonstrate a first in, last out leadership example. When being assigned a new case that requires after hours or weekend support, ask for volunteers to join you instead of delegating people to work on their own.

3.      Be a Human Shield. During times of a departmental conflict, always present a unified front and assure your team that their best interests are valuable to you. Effective leaders create space for their team to succeed by shielding them from political maneuvering, resource grabbling, distractions, indignities, time suckers, and lame rules that come with the job. Even if the stronger members of your team are weathered to accommodating the needs of a demanding attorney and may be capable of withstanding the blow, they shouldn't have to. Demonstrating your willingness to fight for the members of your group will earn you their respect and will strengthen the bond with your team.

4.      Hire right. Begin by hiring the right people. Be obsessed with building and retaining the strongest team. Don't shy away from hiring people who may have more education, experience, or certifications than you. For example, hiring someone with a J.D. (even if you don't) does not diminish your ability to lead.

5.      Travel as a troop.  Join your team in attending industry events such as Legal Tech, ILTA, Relativity Fest, and other industry outings. Rather than allowing your employees to attend on their own free will, plan to attend these outings as a team, and use these opportunities to strengthen the bond with your employees outside the office setting.   Invest in training, support avenues for furthering education, and explore ways to improve productivity and engagement.

6.      Strategy in execution. Be results-focused. Create a culture of accountability in  your team with a focus on flawless execution. Lead by example by developing and implementing standard operating procedures and key performance indicators, and consistently enforce them. Evaluate progress regularly, have a disciplined audit process, measure success and failure, and make tweaks along the way to ensure your team stays on course when the going gets tough.

Above all, a great leader is nothing without people. Whether you are seeking to grow your team or grow your career, the team at LTS can be a valuable resource on your road to success. If you are in a hiring authority, learn more about our Types of Placement Specialties, Positions We Place, Technical Skill Sets, or Subject Matter Expertise. If you are curious about Director and Management-level opportunities that may be available to you in the Litigation Support and eDiscovery industry, view our Active Job Listings.

LTS is dedicated to the recruiting needs of Top Law Firms, Corporations, Vendors, and Government Agencies within the Legal Technology community nationwide and abroad. We are champion campaigners of career growth and advancement within this industry. Whether you are seeking to grow a powerful team or curious to know what career possibilities may be available to you, connect with us today at: 310-374-1100 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . 

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